CUSTOMER CARE

Refund & Returns Policy

Last updated: July 7, 2025

Returns

Unused standard items in their original packaging may be returned within 2 calendar days of receipt. Contact orders@sunzenbeauty.com with your order number before returning goods.

Non-returnable items

Custom or personalized items, final-sale items, and opened or used bottles and atomizers cannot be returned.

Costs and refunds

Customers are responsible for return shipping unless an item arrived damaged or defective. Approved refunds are processed within 5–7 business days. Customs duties and import taxes are not refundable.

Damaged items

Contact us within 48 hours of delivery with your order number, photos and a description. We will arrange a replacement or refund as appropriate.